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Frequently Asked Questions

Are Bokynas suitable for wide feet?

In size 10 the Bokynas are 3.9" wide. If your feet are slightly wider, they would still be suitable. But, for a wide fit, we recommend our Freedom Collection. The models from this collection are available in a special wide fit to accommodate any size foot.

Are the cords adjustable?

Yes, by shifting the side cords at the heel, the Bokynas can be made narrower.

With time, do the cords get longer?

No, the cords do not stretch or get bigger with wear. They also do not shrink. The cords on the Bokynas keep their shape.

How thick is the sole?

The sole is 0.8 inch or 2 cm thick at the back of the heel and 0.4 inch or 1 cm thick at the front.  

Do the Bokynas have a footbed or insole?

Bokynas do not have a footbed or insole. Nevertheless, all our sandals have flexible soles so you can enjoy nothing but comfort at every step.

Isn't the band between the toes uncomfortable?

The ribbons that the bands are made of are very soft. But don't take our word for it - here is what one of our wonderful customers Alison says: "The cords fit super, are butter soft, and you don't notice them at all." Alison purchased a pair of Turquoise Soulmates on 25 May 2021.

Do the bokynas fit on a Hallux Valgus?

As the extent and location of each person's bunion will be different, it is difficult to give one answer to suit everyone. We have had previous great feedback from customers who have purchased the SOULMATE model, as the bunion fits exactly into the gap between the straps. However, this result cannot be generalised for every unique customer situation.

Do the Bokynas fit at a high instep?

Because the size of each person's arch will be different, it is difficult to give one answer that will suit everyone. If your arch is very high you may not be able to tighten the straps enough to make sure the sandals stay firmly on your feet. However, this result cannot be generalised for every unique customer situation.

Are they suitable for long walks?

Absolutely! Bokynas are comfortable to wear even on long distances. The cords are very soft and do not rub. The sole is flexible and there is a contour on the sole which provides good grip.

Do I have a good grip in the Bokynas?

Yes, you have good grip in the Bokynas. The cords fit well to the foot, so you don't slip around. The sole is also contoured which prevents slipping.

How can I clean the Bokynas?

The Bokynas are colorfast and can be washed by hand with warm water and soap.

How long is the delivery time?


Standard shipping: 2-7 business days

Express shipping: 2 days


How does an exchange work?

You are welcome to exchange your Bokynas for a different size or color. However, we do not offer direct exchanges for logistical and health reasons. Simply return your order and place a new order with the desired size or color.
Please note, the same conditions apply as with a normal return!
How does a return work?

You can return your purchase up to 30 days after receipt of the goods. You can do the revocation simply by sending us an email to and telling us the reason for the return. We cannot send you a return label. Unfortunately, you have to pay the costs for the return. 

In order to apply for a return, the returned product must: 

– Be returned within 30 days of delivery.
– Be unworn and returned in original condition.
– Have all tags and plastic stickers attached.
– Include the original packaging along with the original cotton bag used to protect the sandals in undamaged condition.

To initiate the returning process, please send us an email at with your name, order number.

If returned properly, your money will be refunded within 7 days to the payment method you used for the purchase. 

Where are the Bokynas produced?

Our Bokynas are handmade by skilled artisans in Thailand.

Is it possible to buy Bokynas in a shop?

No, at least not right now. We are a 100% online retailer but sign up to our newsletter and we will keep you informed of any stores which will stock Bokynas in the future.